The BuyFirm Online.com Store appreciates your business and want to make your shopping experience as pleasant as possible.
Our return/Exchange Policy is outlined below. If you have any questions concerning these policies please feel free to contact our customer
service department . Most merchandise may be returned or exchanged within 15 days of receipt. All returns and exchanges are subject to the
following: Ther are no returns on cosmetics and nutritional products.**
Ardyss Body magic shaper
All returns are subject to a 20% restocking fee. You are responsible for returning merchandise
to :
The BuyFirmOnline.com Store 3473 S King Drive #508 Chicago Illinois 60616
** There are absolutely no refunds for Cash on Sale items all sales are Final.
If free shipping is given at the time of purchase, a $14.99 shipping charge will be subtracted from your refund in
addition to the 20% restocking fee.
All returned or exchanged items MUST have an RMA number written on the outside of the shipping carton not the product box. If there
is no RMA number the item will be refused. You must call customer service inorder to receive this number.
All merchandise must be returned in NEW, UNOPENED, UNWORN and UNWASHED condition with all tags attached in its original
packaging. After inspection, if we determine the returned items have been used we reserve the right to return the items to you at your
expense.
We do not refund shipping charges, however we will pay return shipping charges if the ordered item is defective or The
FirmOnline.com Store shipped the incorrect product(s).
Body Magic Shaper
If you purchased the wrong size or received defective merchandise and would like an exchange, place a new order for the correct
merchandise and return the unwanted merchandise following the procedures outlined above
If you receive the wrong order we must be contacted about this error within 48 hrs , if not there will be no action taken on our part,
it is the customers responsibility to check your order when received.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in
many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5
to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to
process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My
Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned
item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be
shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping
options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail
page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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