Growing Fast And Easy Is Possible With Business Process Outsourcing

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Human nature is such that everyone wants to make it to the top. The same concept applies to businesses, especially Small & Medium Enterprises (SMEs). Earlier it took most SMEs many decades to transform themselves into large corporate behemoths, but with the availability of business process outsourcing services, the same objective can now be achieved in significantly less time. Now, there are many things that are required for being successful in the business world, but the one thing that is utmost necessary is to have an edge over competitors. This is exactly what business process outsourcing ultimately aims to provide to SMEs that desire to achieve even greater milestones.

SMEs that intend to grow fast and achieve economies of scale should look no further than business process outsourcing services such as those provided by BPO companies based in developing countries such as India. Most of these outsourcing companies based in India are worldwide market leaders in their respective domains and considering the fact that these companies have helped many businesses in achieving their specific goals and objectives, it would be wise to choose their world class business process outsourcing services.

Edging Out Competitors Is Easier With Business Process Outsourcing

As if the existing competitive pressures were not enough, the sub-prime crisis has come to haunt US-based businesses and those that depend on them. However, not everything is lost because there are still some effective ways left for these businesses to not only survive the onslaught but also to deliver the best possible results and consequently reach the pinnacle of their industry, by edging out their competitors. The easiest way of achieving this is to opt for business process outsourcing services such as those provided by offshore outsourcing firms based in developing countries such as India.

Doing so will certainly help in achieving the desired results because outsourcing locations such as India have some very useful natural advantages such as a vast talent pool comprising of English speaking professionals and significantly low human resource procurement rates. Apart from these, since the business process outsourcing firms in India also have the requisite customer service and managerial talent, it makes plenty of business sense to opt for their outsourcing services. Quality, efficiency, and cost-effectiveness are the three main factors that can help overcome competitive pressures and since all these can be obtained through business process outsourcing, there does not seem to be any logical reasons as to why businesses should not opt for it.

Primary Advantages Of Business Process Outsourcing

Business process outsourcing offers wide ranging advantages to all types of businesses, be it a large multinational company, a medium-sized corporation or a small, privately-owned business or partnership. However, if we were to list the most prominent of the advantages that business process outsourcing has to offer, it would certainly include quality, efficiency and most importantly cost-effectiveness. In today's age of intense competition, having these advantages can provide that much needed competitive edge over competitors, thereby increasing the probability of success of the organization concerned. Which is the reason more and more businesses have now started opting for business process outsourcing.

As mentioned earlier, any type of business can benefit from the advantages enabled by outsourcing. However, there is a catch in that the business will first have to select the best available business process outsourcing services provider. Now this may seem difficult, but it is not because all that the business needs to do is give us a call. We can certainly help towards this end because we are one of the leading providers of business process outsourcing services.

Emerging Trends In The Indian Business Process Outsourcing Services Industry

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Just around a year back, everything was going well for the Indian Business Process Outsourcing Services Industry. However, with the subprime meltdown in the US economy, things have changed dramatically and experts predict tough times ahead for the Indian outsourcing industry. They say that the subprime crisis will adversely affect US based businesses, which in turn would force these businesses to achieve even greater cost and operational efficiencies. They reason that when something like this happens, these businesses will have no other option but to go for other available low-cost outsourcing locations. This obviously will adversely affect business of Indian outsourcing companies and they too may have to rethink their strategies and chalk out newer, more innovative plans for overcoming the challenges that lie ahead.

The Indian offshore outsourcing industry is well aware of these emerging possibilities and this is why it has started taking proactive steps in this direction. Talking about being proactive, it would be worth mentioning that quite a lot of outsourcing companies in India have now started deploying newer, more efficient customer service concepts such as BPO 2.0. Outsourcing firms that have opted for organization-wide deployments of BPO 2.0 concepts and methodologies have reported excellent results, far better than anything that was ever achieved earlier. This goes on to show the inherent potential of BPO 2.0 and how it can prove to be a savior of the Indian outsourcing industry.

So, why exactly is BPO 2.0 turning out to be so very effective? Well, it’s probably because BPO 2 lays stress on deploying highly efficient yet cost effective technologies and systems. When such advanced technologies are deployed, it becomes a lot easier for outsourcing firms to achieve the two most important objectives, i.e. efficiency and quality improvements and cost reductions. Improving quality and efficiency helps because expectations of both clients and their customers have risen dramatically and they only want the best quality customer services. The same logic applies to cost reductions and this is why the BPO India industry is trying its best to achieve this objective using BPO 2.0 concepts and methodologies.

The call center India industry will probably be the most affected in case of a US led worldwide recession and this is why most of the BPO 2.0 deployments have been done in this particular sector. However, considering the fact that BPO 2 is a comprehensive customer service management system and not just a standalone technique for reducing costs, it is quite likely that in the coming years other sectors in the Indian outsourcing industry will too witness increasing deployments of BPO 2.0. Some of the prominent BPO 2.0 beneficiaries are most likely to be providers dealing in data entry services, web help-desk services, insurance processing, scanning, OCR with editing and indexing services, accounting and financial services, and legal services.

The future may take a completely new turn, but as things stand out now, it seems likely that the graph of BPO 2.0 deployments will keep moving northwards. This is certainly good news because it will help the Indian business process outsourcing services industry to overcome the challenges that lie ahead and emerge a winner.

Recent Trends In Business Process Outsourcing

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With growing fears of a US led recession, not many experts seem to be optimistic about the future of business process outsourcing services industry. The irony however is that in spite of the adverse circumstances, the BPO industry still continues to grow, both horizontally and vertically. This may seem almost magical, but if you take a closer look, you will realize that the magic is nothing but the hard work and foresight of the BPO industry on the whole.

Having anticipated the emerging trends and challenges a lot earlier than other industries, BPOs had enough time to devise newer, more innovative strategies and work processes that eventually helped them to emerge a winner.


Winners they certainly are, but they can hardly afford to rest on past laurels because the offshore outsourcing business environment is changing even faster, mainly due to the development of newer concepts and availability of newer technologies. This is why the BPO industry is constantly on the lookout for newer customer management and service delivery systems that might help satisfy the growing needs and expectations of clients.

As of now, the BPO industry seems to have achieved this objective, evident from the increasing use of new customer service concepts such as BPO 2.0.




BPO 2 has succeeded where other systems have failed because it lays stress on the use of advanced yet cost-effective technologies. By deploying BPO 2, the BPO India industry has thus been able to achieve the two most important objectives viz. improving efficiency and quality and reducing operational costs. Improving efficiency and quality has become the need of the hour because customers have become more demanding and would just not settle for mediocre customer services. The need to reduce costs even further has however risen due to increasing intra industry competition and also due to the reduction in outsourcing budgets of client companies. Availability of other low-cost outsourcing hubs outside of India is another factor that is forcing Indian outsourcing companies to undertake cost reduction exercises.









As of now, BPO 2.0 deployments have been limited mostly to the call center India industry, but considering the huge benefits derived by this particular industry sector, it would not be wrong to assume that other sectors of the Indian outsourcing industry too stand to gain from BPO 2.0 concepts and methodologies. However, for that to happen, outsourcing companies would have to do a rethink of their existing strategies and most importantly prepare themselves for the potential changes that might become a reality through BPO 2.0 deployments. This in turn would require increased participation of available human resources in organizational matters and the development of the requisite infrastructure that can support the advanced technologies proposed under BPO 2.0.






The future might be even more turbulent or it is also possible that conditions may become favorable for the business process outsourcing industry. Whatever be the case, one thing is certain that BPO 2.0 is here to stay, obviously because it is a comprehensive customer management and service delivery system and not just a means to reduce costs. This is certainly good news for those who have already deployed BPO 2.0 and also for those who are in the process of doing so.